Why was my order rejected or declined? (if applicable)

Some sites require an approval process for some/all products ordered. When a product must go through an approval process, the person reviewing your order may identify an issue(s) that results in a decision to reject or decline a product within your order or the entire order. When this occurs, you will receive an email that provides feedback explaining why the order was rejected/declined. The same information is recorded in the Order itself.

Go to “Orders.” This will open a screen that lists all your recent orders.

Find the applicable order and click on “View Details.” This will open a pop-up box with a “Details” tab. In the Billing & Shipping area, you will see a section for “Comments.” The comments will provide information entered by the person who reviewed your order.